🔐 Privacy Policy

Banova Global LLP (“Banova”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information shared with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our products.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Information that can identify you directly or indirectly, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Company or organization name
• Login credentials (if applicable)

1.2 Transaction & Order Information

• Purchase details
• Payment method (processed securely via third-party gateways)
• Order history and invoices

Note: Banova does not store sensitive payment details such as credit/debit card numbers, CVV, or UPI PINs.

1.3 Technical & Usage Data

Automatically collected information such as:

• IP address
• Browser type and device information
• Pages visited and time spent
• Cookies and tracking technologies

1.4 Communication Data

• Emails, messages, inquiries, or feedback sent to us
• Customer support interactions

2. How We Use Your Information

We use collected information for the following purposes:

• To process and fulfill orders
• To provide customer support and respond to inquiries
• To improve website functionality and user experience
• To send updates, notifications, or service-related communications
• To comply with legal and regulatory requirements
• To analyze website traffic and usage patterns
• To prevent fraud, misuse, or unauthorized access

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Banova uses cookies and similar technologies to:

• Improve website performance
• Understand user behavior
• Remember preferences and settings

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

4. Sharing & Disclosure of Information

We may share information only in the following circumstances:

4.1 Service Providers

Trusted third parties who assist us with:

• Payment processing
• Website hosting
• Analytics and IT services

These providers are bound by confidentiality obligations.

4.2 Legal Obligations

We may disclose information if required by:

• Law, regulation, court order, or government request
• Enforcement of our terms, rights, or safety

5. Data Security

Banova takes reasonable and appropriate security measures to protect your information, including:

• Secure servers and controlled access
• Encrypted communication where applicable
• Regular internal reviews and updates

Despite best efforts, no digital system is 100% secure. Users are encouraged to take precautions when sharing information online.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements

Once data is no longer required, it is securely deleted or anonymized.

7. User Rights & Choices

You have the right to:

• Access your personal information
• Request correction or update of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. Banova is not responsible for the privacy practices or content of external sites. Users are encouraged to review their privacy policies separately.

9. Children’s Privacy

Banova does not knowingly collect personal data from children under 18 years of age. If such information is identified, it will be deleted promptly.

10. International Users

If you access our website from outside India, please note that your information may be transferred, stored, and processed in India in accordance with this Privacy Policy.

11. Updates to This Privacy Policy

Banova may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements
• Business practices
• Technology or services

Updates will be posted on this page with a revised “Last Updated” date.