🔄 Refund & Cancellation Policy

At Banova Global LLP (“Banova”, “we”, “our”, or “us”), customer satisfaction and product integrity are extremely important to us. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, or refunded when you purchase our products or services through our website or official channels.

By placing an order with Banova, you agree to the terms outlined below.

1. Order Cancellation Policy

1.1 Cancellation Before Dispatch

• Orders may be cancelled only before they are dispatched from our facility.
• Once an order is confirmed and packed, cancellation requests may not be accepted.
• To request a cancellation, customers must contact us immediately via email or official support channels.

If the cancellation is approved before dispatch, a full refund will be initiated.

1.2 Cancellation After Dispatch

• Orders cannot be cancelled once dispatched.
• Refusal of delivery without valid reason may result in no refund or partial refund after deducting shipping and handling costs.

2. Return Policy

Due to the nature of our products (food, consumables, and hygiene-sensitive items), returns are subject to strict conditions.

2.1 Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used food products
• Products with damaged or tampered packaging
• Items returned without original packaging
• Perishable or hygiene-sensitive products
• Products purchased during clearance or special offers (unless damaged)

2.2 Eligible Return Conditions

Returns may be accepted only if:

• The product received is damaged during transit
• The wrong product was delivered
• The product has a manufacturing defect
• The product is expired at the time of delivery

All return requests must be raised within 48 hours of delivery.

3. Refund Policy

3.1 Refund Approval

Refunds are processed only after verification of the returned or reported issue. Customers may be required to provide:

• Clear photos or videos of the damaged/incorrect product
• Order number and invoice copy
• Original packaging details

Banova reserves the right to approve or reject refund requests based on verification.

3.2 Refund Method & Timeline

• Approved refunds will be credited to the original payment method only.
• Refund processing may take 7–10 business days, depending on the payment gateway or bank.
• Shipping charges (if any) are non-refundable, unless the error is from Banova’s side.

4. Replacement Policy

In eligible cases, Banova may offer a replacement instead of a refund, including:

• Damaged product during transit
• Incorrect product delivered

Replacements are subject to product availability and internal verification.

5. Bulk Orders, B2B & Export Orders

• Bulk, institutional, distributor, or export orders are governed by separate contractual terms.
• Refunds or cancellations for such orders will be handled strictly as per the signed agreement or purchase order.
• Once production or dispatch has begun, cancellations are generally not permitted.

6. Shipping Damage Disclaimer

While we ensure secure packaging, Banova is not responsible for delays or damage caused by third-party logistics providers beyond reasonable control. However, we will assist customers in resolving genuine cases wherever possible.

7. No Guarantee of Taste or Preference

Refunds will not be provided for:

• Taste preferences
• Individual expectations
• Allergic reactions due to undisclosed sensitivities

Customers are advised to read ingredient details carefully before purchase.

8. Fraud Prevention & Abuse Policy

• Deny refunds for suspicious, repetitive, or fraudulent claims
• Suspend accounts found abusing refund or return policies

All decisions taken by Banova in such matters shall be final.

9. Force Majeure

Banova shall not be liable for refund delays or cancellations due to circumstances beyond reasonable control, including but not limited to natural disasters, strikes, regulatory actions, or logistics disruptions.

10. Policy Updates

Banova Global LLP reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon publication on the website.

Continued use of our services after updates constitutes acceptance of the revised policy.