🚚 Shipping & Delivery Policy

At Banova Global LLP (“Banova”, “we”, “our”, or “us”), we aim to ensure safe, timely, and reliable delivery of our products while maintaining product quality and hygiene standards. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered when you purchase from our website or official sales channels.

By placing an order with Banova, you agree to the terms described below.

1. Order Processing Time

• All orders are processed after successful payment confirmation.
• Standard order processing time is 1–3 business days, excluding Sundays and public holidays.
• During high-demand periods, promotions, or unforeseen circumstances, processing time may extend slightly.

Once an order is dispatched, customers will receive a shipping confirmation with tracking details (where applicable).

2. Shipping Locations

2.1 Domestic Shipping (India)

• Banova currently ships to most locations across India.
• Delivery availability may vary based on pin code, courier serviceability, and local regulations.

2.2 International / Export Shipping

• International shipping or export orders (if offered) are handled case-by-case.
• Delivery timelines, duties, taxes, and documentation requirements vary by destination country.
• Customs clearance delays are beyond Banova’s control.

3. Shipping Charges

• Shipping charges (if any) are calculated and displayed at checkout.
• Charges may vary based on:
  • Delivery location
  • Order size or weight
  • Courier partner rates
• Promotional free-shipping offers may apply from time to time and will be clearly mentioned.

Shipping fees are non-refundable, except in cases of shipping error solely attributable to Banova.

4. Estimated Delivery Time

4.1 Domestic Orders

• Estimated delivery time is 3–7 business days from dispatch, depending on location.
• Remote or non-serviceable areas may require additional time.

4.2 Factors Affecting Delivery Time

Delivery timelines are estimates and may be affected by:

• Courier partner delays
• Weather conditions
• Natural disasters or force majeure events
• Regulatory or logistical restrictions

Banova shall not be liable for delays caused by third-party logistics providers beyond reasonable control.

5. Delivery Process & Responsibilities

• Orders are delivered to the address provided at checkout.
• Customers are responsible for ensuring that:
  • Delivery address details are accurate and complete
  • Someone is available to receive the order

Banova is not responsible for delivery failure due to incorrect or incomplete address details provided by the customer.

6. Packaging & Product Safety

• All products are packed securely to maintain quality, hygiene, and safety during transit.
• Special care is taken for food and consumable items to prevent contamination or damage.
• Despite careful packaging, Banova cannot guarantee protection from mishandling by courier partners, though we assist in genuine cases.

7. Damaged, Missing, or Incorrect Deliveries

Customers must report any issues within 48 hours of delivery, including:

• Damaged products
• Missing items
• Incorrect products received

To raise a concern, customers may be required to provide:

• Order number
• Photos or videos of the package and product
• Invoice copy

All such cases are handled as per Banova’s Refund & Cancellation Policy.

8. Failed Delivery Attempts

• Courier partners may attempt delivery multiple times as per their policy.
• If delivery fails due to customer unavailability or incorrect address, the order may be:
  • Returned to origin
  • Cancelled without refund or with partial refund after deducting shipping charges

9. Risk of Loss & Ownership

• Ownership and risk of loss pass to the customer upon successful delivery.
• Banova is not liable for loss, theft, or damage after delivery confirmation.

10. Bulk Orders, B2B & Institutional Deliveries

• Bulk, distributor, or institutional orders may follow separate delivery timelines and terms.
• Such orders are governed by written agreements, purchase orders, or contracts.
• Once dispatched or production has begun, delivery changes or cancellations may not be permitted.

11. Force Majeure

Banova shall not be held responsible for shipping or delivery delays caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Strikes or transportation shutdowns
• Government restrictions
• Pandemics or emergencies

12. Policy Modifications

Banova Global LLP reserves the right to modify or update this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on the website.

Continued use of our services after updates constitutes acceptance of the revised policy.